Privacy

PharmaCare (Europe) Limited and its related brands including Bioglan, Bioglan Superfoods, Fat Blaster, Menoflavon, Real Health, Sambucol, Skin Doctors & Promensil (together we, us, our and other similar expressions) are committed to protecting your personal privacy.  This Privacy Policy tells you who we are, how we collect, store, use and disclose your personal information.  Information is your ‘personal information’ if it is about you as an identified or identifiable individual.  We encourage you to read this policy carefully so that you understand how we deal with that information.

Our Privacy Principles

We are bound by the GDPR (General Data Protection Regulation).  We have adopted internal policies and procedures to ensure that personal information that we collect, store, use and disclose is dealt with in accordance with the GDPR.  You can see the full text of the GDPR online at https://www.eugdpr.org/.

Who we are

The PharmaCare (Europe) Limited group consists of Bioglan, Bioglan Superfoods, Skin Doctors, Sambucol, Promensil, Menoflavon Real Health & Fat Blaster brands, each of which operate from the same head office of PharmaCare (Europe) Limited.

What we do

Skin Doctors provide clinical strength cosmeceuticals that offer consumers topical alternatives to surgery and sells these to consumers via retailers and online direct sales and 3rd party retailers.

Information we collect

We collect and use personal information about our customers in order to fulfil their orders and supply our products and services.  We also use this information to inform customers of future offers and products, subject to us obtaining customer consent, where required.

The information we collect to provide our goods and services includes: customer names, address, email address and payment details. Where you have given your explicit consent to take part in marketing surveys for Skin Doctors, we will ask for additional ‘sensitive’ information such as your age, gender and lifestyle habits and, in some cases, your health.

How we collect personal information

Generally, we collect your personal information from you.  For example, we collect information from you when you register an account on our website or sign up to our email marketing database, or when you provide us with information, whether in person, by telephone, online or in writing.  If you submit an order (including by telephone or online), we will collect information necessary to fulfil that order.

How we store personal information

We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.

Our employees are obliged and trained to respect the confidentiality of any personal information held by us.

Credit card numbers are NOT stored in any form by us on any internal or external database – all transactions are completed through a secure payment gateway. Our Payment Service Providers include Sage Pay (formerly Protx). You can view the Sage Pay Privacy Policy here. We also use PayPal and you can view their Privacy Policy here.

To help us protect your privacy, you should maintain the secrecy of the user names and passwords you use to access and use our websites.

Purpose of collection

We collect, hold and muse personal information so we can:

  • meet our legal obligations;
  • identify our customers, potential customers and their representatives as well as the consumers of our products;
  • provide our products and services
  • communicate with you;
  • inform you about our products and services, the benefits of using our products and about offers or other benefits that may become available;
  • seek your opinion or comments about our products and services;
  • carry out billing and debt recovery activities;
  • carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner;
  • develop and implement initiatives to improve our products and services; and
  • contact you to enable us to manage your account (if any) and fulfil our obligations to you or your organisation.

Retention and Deletion of Data

To ensure fair Processing, Personal Data will not be retained by PharmaCare (Europe) Limited for longer than necessary in relation to the purposes for which it was originally collected, or for which it was further processed.

The length of time for which PharmaCare (Europe) Limited Entities need to retain Personal Data is set out in the PharmaCare (Europe) Limited ‘Personal Data Retention Schedule’. This takes into account the legal and contractual requirements, both minimum and maximum, that influence the retention periods set forth in the schedule. All Personal Data will be deleted or destroyed as soon as possible where it has been confirmed that there is no longer a need to retain it.

Disclosure

We only disclose the personal information we collect to our related service providers and contractors that help us supply our products and services.

Except as indicated above, we will not disclose your personal information to a third party unless the disclosure is permitted, required or authorised by or under law.

Marketing

If you consent to receiving marketing communications from us, we use personal information to advise you of new products and marketing initiatives that may be of interest to you.  This will include product or service offerings, newsletters and the opportunity to take part in surveys and competitions.

If you prefer not to receive information about our products and services, you can ask to be removed from the relevant circulation lists by contacting us using the contact details listed below or follow the unsubscribe link at the bottom of all our marketing emails.

Access, quality and correction

If at any time you want to know what personal information we hold about you, you can request access to that information by contacting us at the contact details listed below.

We will ensure that, as far as is possible, the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incomplete or inaccurate, please let us know by contacting us at the contact details listed below. We will use all reasonable efforts to correct the information.

Websites and cookies

To ensure we are meeting the needs and wants of our website users, and to develop our online services, we collect aggregated information by using cookies or similar electronic tools.

Cookies are unique identification numbers like tags that are placed on the browser of our website users.  These cookies are used to retain login and location information in order to make your experiences more convenient and personal.  No other business or organisation has access to our cookies.

We use Google Analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We do not use this technology to access your personal information in our records and you cannot be personally identified from a cookie. You can find out more about the way cookies work on www.cookiecentral.com and www.allaboutcookies.org.

Changes to this policy

As our business evolves, our business processes and policies will be reviewed and may be amended. We may change this policy at any time. We will notify you of any change by posting an updated version of the policy on our website. Please be aware that it is your responsibility to check our website and make sure you keep up-to-date with any changes to this policy.

Complaints

We are committed to constantly improving our procedures so that your personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or GDPR, please contact us at the contact details listed below so we have an opportunity to resolve the issue to your satisfaction.

Our privacy officer will:

  • listen to your concerns and grievances;
  • discuss with you the ways in which we can remedy the situation; and
  • put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.

Contact us

If you require more detailed information about how we deal with personal information or if you have any concerns about how we have dealt with your personal information, please let us know by contacting us at:

Privacy Officer

Email: dp@pharmacareeurope.com

Address: PharmaCare Europe, Unit 3 Dialog, Fleming Way, Crawley, West Sussex, RH10 9NQ

We will respond to your concerns as quickly as possible, and within 30 days of receipt.